DNA fees are not charged automatically by MediStack. This is deliberate: in practice clinics apply DNA charges at their discretion — often the appointment is simply rescheduled and the fee waived.
Instead, nominated members of your team can be given the ability to charge a DNA fee manually against the patient. If a DNA payment a patient has made isn't showing against their record, it is most likely because it was taken outside MediStack rather than charged through the platform.
If you would like DNA charging enabled for particular team members, contact [email protected] with the names of the staff who should have it.