The fastest way to get help with MediStack.
How to contact us
Use the in-app messenger, or email [email protected].
What to include
Your clinic name.
For a patient issue: the patient name and the date/time involved.
What you expected to happen and what actually happened.
A screenshot if you can.
For bugs or feature ideas, see How do I report a bug or suggest an improvement?
One ticket per issue
Please raise a separate ticket for each separate issue, even if they relate to the same clinic or came up at the same time. Unrelated problems raised on one thread slow down triage, because each issue is investigated and resolved by a different part of our team and a thread can only be assigned to one owner at a time.
If you have already raised a second, unrelated issue on an existing thread, we will still pick it up — but a new ticket is the quickest route to a resolution.