How to find a patient's GP practice in MediStack, and what to do when it isn't listed or the address is wrong.
Finding a practice
In the patient's demographics, use the GP Clinic box and start typing the practice name. Practices are listed under their official NHS name, and the search matches on that name or the practice's ODS code.
Patients often give the local or former name of their surgery, which will not match. If a search returns nothing, look the surgery up by address in the NHS ODS directory at odsdatasearchandexport.nhs.uk to get its official name, then search MediStack again for that name. For example, a practice a patient calls "Southcoates Medical Centre" is listed as "City Health Practice Ltd" at the same address in Hull.
Searching by address or postcode alone will not return results — use the official name or the ODS code.
The practice isn't found, or the address is wrong
If you can't find a practice, check the NHS ODS directory at odsdatasearchandexport.nhs.uk and search by name or address to confirm the correct details.
Adding a GP or surgery
Use the ODS details (including the practice's ODS code) to add the GP or surgery. If you're unable to add it, contact [email protected] with the practice name, address and ODS code.
Private GP practices (no ODS code)
The practice list is sourced from the NHS ODS directory, so private GP surgeries are usually not on it and have no ODS code. These can still be added to MediStack — send [email protected] the practice name, full address, phone number and email address, and it will be added as a standalone practice with no ODS code. Once added, search for it by name (postcode-only searches still return nothing).
Example: "Chelsea Medical - Private GP", 5 Sloane Ave, London SW3 3JD — added August 2026 on request from a clinic.
Note that third-party GP-records request services (for example Lalu) are separate products. Adding a practice to MediStack does not add it there; the clinic needs to raise that with the provider directly.